FAQ – Frequently asked questions
If I book a service for several people, will they all pay the full rate?
The person who books the service will pay the full rate, while any other co-guests – that is the group with whom you will meet the host – will pay 40% of the full rate.
How can I pay?
Payments are made by credit card or PayPal.
How much does a SoQua cost?
You will find the hourly rate of each SoQua per person and per groups of people on their profiles. Their hourly rate cannot be less than € 15. We believe everyone deserves a fair pay and we respect the dignity of every person.
Can I use the app from any country?
Yes. Remember to turn on your phone’s GPS location tracker to make your position visible and to ensure your safety. You will need to check whether the platform is already active in the country where you would like to use it.
Do I need to enter my credit card details to browse the app?
No, you can sign up for free. You will only need to enter your credit card details to book a service.
How many people can I book for?
You can book for as many people as the host is able to entertain during a specific activity.
Do children pay?
When you book for your family, you will only pay for children aged 11 and above.
If I want to tip my host, does the tip need to be in cash?
No. At the end of your experience, a pop-up message will appear on your phone asking you if you want to leave a tip or not. If you do, the amount you wish to leave as a tip will be transferred from your credit card.
Can hosts see me when I browse the app?
No. Your host will only be able to contact you if you book a service and will see your location 10 minutes before for the meeting.
How long in advance do I have to cancel a service to avoid paying a penalty?
You cannot cancel a JIT experience, because it is an instant service provided on the spot; for other activities and tours, you will need to read the conditions specified by the host in the service description. The hosts will set their own cancellation deadlines.
What if I don't like the service I'm receiving? Can I stop it?
For now, you cannot stop the service and be reimbursed. You can however talk about it with your host and write went wrong and what you did not like in your review.
Can I become a host if I am in a wheelchair?
Of course. Limitations live only in our minds! Our platform was created to offer the same opportunities to everyone.
Is there a regulation for hosts?
We are working to complete it. If you have any advice, please email us at firstname.lastname@example.org
Can I change my credit card details?
Yes, as long as a new authorised credit card is entered first. If you have used your debit card for an upcoming service, then you will need to wait until you have received that service, because the Gateway payment unlocks the amount after it has been confirmed.
Can I bring my pets along?
Yes, if your host says you can.
Will I get any messages from SoQua?
Only via the app. Be wary of other types of messages; SoQua will not email you.
Can I make my personal and contact data visible to everyone?
Always avoid providing your personal and sensitive data to third parties unless strictly necessary. At SoQua, we will never ask you to share your data with third parties. Your data is very valuable. Keep it safe!
Can I pay with PostePay?
Yes. PostePay is one of the accepted payment methods as it is part of the Visa debit card services.
Can I use PayPal?
Yes. Paypal is one of the online payment systems that can be used on SoQua.